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Our Store Policy

We value each and every customer. Every effort is made to have a store policy that is as customer-friendly as possible without sacrificing our own business needs.

Advance Hold

Items may be reserved, although we do not hold items beyond three calendar days without your firm commitment to purchase.

Discounts

Please inquire about courtesy discounts to booksellers, print dealers, libraries, museums, or similar institutions. Sales to libraries, museums, or similar institutions may be invoiced.

Payment

Our store accepts the following forms of payment:

Business or personal check. Must be denominated in US dollars.

USPS money order.

Credit card. Credit card information can be provided to us by e-mail or by telephone.

PayPal. You need not be a member of PayPal to pay via PayPal.

Bank wire transfer, but generally only if the total transaction amount is $1,000 or greater.

Please see our Checkout page.

Sales Tax

The State of California requires that sales tax is assessed when shipping taxable merchandise within California. If applicable, we will advise you of the sales tax due for your locality. Sales tax does not apply for out-of-state shipping. Additionally, sales tax does not apply for sales within California to dealers with a valid California Resale Certificate who are purchasing for resale. We need a completed and signed BOE Form 230 in order to complete transactions with California dealers.

Packing & Shipping Method

Gift wrapping on items is complimentary. We are careful, however, to refrain from using ribbons or strings that might in any way damage the surface of an item. We wrap and package very carefully. Items ship snugly in a box or are otherwise carefully protected. Unless you desire it, we refrain from shipping original prints in mailing tubes. Rolling can promote flaking of inks and pigments, distort fibers, and cause tearing or creasing if the roll is crushed.

We ship promptly, usually within one business day of a paid order. We offer free shipping for all book orders if via USPS Media Mail. Please note that prints and some ephemera do not qualify for Media Mail. Our Media Mail shipments include a tracking number for each parcel. USPS Priority Mail and Priority Mail Express services are also available and of course also include tracking. We ship anywhere in the world. International rates will be determined at the time of sale. Rates will depend on weight and destination and urgency of delivery; we will contact you regarding shipping costs. We regret the recent substantial and unfriendly increase in rates by USPS for international parcels. We will do our best to work with you to find a shipping arrangement that meets your needs.

We never seek to make a profit from shipping fees; we make every effort to quote actual fees. Delivery is guaranteed for all books and prints, and expensive items are insured as a matter of course, usually without extra charge. Upon shipment we will promptly e-mail to you a shipping confirmation, including tracking information.

Returns

We guarantee the condition of every item, including books, prints and ephemera, as described on our website. If you are dissatisfied with your purchase (Incorrect Item/Not as Described/Damaged) or if the order hasn't arrived, you're eligible for a refund within ten days after the estimated delivery date. In any case you must notify us in advance and await our reply before shipping back to us. When we accept return of an item that is an incorrect item, or not as described, or damaged, or lost in transit, we will refund the purchase amount in full as well as your original shipping cost. We will also make every effort to locate a correct or undamaged copy for you, should you wish. If you've changed your mind about an item that you've ordered, please contact us and we'll respond within three calendar days. If we agree to accept return of an item due to buyer remorse, we will refund the purchase amount less a 20% restocking fee and we will not refund your original shipping cost.

 


P. O. Box 1376, Pacifica, CA 94044

Telephone: 650-557-5575

www.bookcarrel.com

Questions, comments or suggestions, please write to:

marc@bookcarrel.com


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