My Store Policy

 

I valued each and every customer. During the years my book business was in operation every effort was made to have a store policy that was as customer-friendly as possible without sacrificing my own business needs.

 

Advance Hold

 

Items could be reserved, although I did not hold items beyond three calendar days without the customer's firm commitment to purchase.

 

Discounts

 

I offered courtesy discounts to booksellers, print dealers, libraries, museums, or similar institutions. Sales to libraries, museums, or similar institutions were invoiced, when appropriate.

 

Payment

 

My store accepted the following forms of payment:

 

Business or personal check. Must be denominated in US dollars.

 

USPS money order.

 

Credit card. Credit card information can be provided to me by e-mail or by telephone.

 

PayPal. You need not be a member of PayPal to pay via PayPal.

 

Bank wire transfer, but generally only if the total transaction amount is $1,000 or greater.

 

Please see my Checkout page.

 

Packing & Shipping Method

 

I wrapped and packaged very carefully. Items shipped snugly in a box or were otherwise carefully protected. I refrained from shipping original prints in mailing tubes. Rolling can promote flaking of inks and pigments, distort fibers, and cause tearing or creasing if the roll is crushed.

 

I shipped promptly, usually within one business day of a paid order. All shipments, whether USPS Media Mail or Priority Mail and Priority Mail Express services were also available and of course also included tracking. I shipped anywhere in the world. International rates were determined at the time of sale. Rates depended on weight and destination and urgency of delivery; I contacted customers regarding shipping costs. I did my best to work with buyers to find a shipping arrangement that met their needs.

 

I never sought to make a profit from shipping fees; I made every effort to quote actual fees. Delivery was guaranteed for all books and prints, and expensive items were insured as a matter of course, usually without extra charge. Upon shipment I promptly e-mailed to the customer a shipping confirmation, including tracking information.

 

Returns

 

I guaranteed the condition of every item, including books, prints and ephemera, as described on my website. If the customer was dissatisfied with the purchase (Incorrect Item/Not as Described/Damaged) or if the order hadn't arrived, the customer was eligible for a refund within ten days after the estimated delivery date. When I accepted return of an item that was an incorrect item, or not as described, or damaged, or lost in transit, I refunded the purchase amount in full as well as the original shipping cost.