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My Store Policy

I value each and every customer. During the years my book business was in operation every effort was made to have a store policy that was as customer-friendly as possible without sacrificing my own business needs.

Advance Hold

Items could be reserved, although I did not hold items beyond three calendar days without the customer's firm commitment to purchase.

Discounts

I offered courtesy discounts to booksellers, print dealers, libraries, museums, or similar institutions. Sales to libraries, museums, or similar institutions were invoiced, when appropriate.

Payment

My store accepted the following forms of payment:

Business or personal check. Must be denominated in US dollars.

USPS money order.

Credit card. Credit card information can be provided to me by e-mail or by telephone.

PayPal. You need not be a member of PayPal to pay via PayPal.

Bank wire transfer, but generally only if the total transaction amount is $1,000 or greater.

Please see my Checkout page.

Packing & Shipping Method

Even as a private party, no longer in business, I wrap and package very carefully. Items ship snugly in a box or are otherwise carefully protected. Unless you desire it, I refrain from shipping original prints in mailing tubes. Rolling can promote flaking of inks and pigments, distort fibers, and cause tearing or creasing if the roll is crushed.

I ship promptly, usually within one business day of a paid order. All shipments, whether USPS Media Mail or Priority Mail and Priority Mail Express services are also available and of course also include tracking. I ship anywhere in the world. International rates will be determined at the time of sale. Rates will depend on weight and destination and urgency of delivery; I will contact you regarding shipping costs. I regret the recent substantial and unfriendly increase in rates by USPS for international parcels. I will do my best to work with you to find a shipping arrangement that meets your needs.

I never seek to make a profit from shipping fees; I make every effort to quote actual fees. Delivery is guaranteed for all books and prints, and expensive items are insured as a matter of course, usually without extra charge. Upon shipment I will promptly e-mail to you a shipping confirmation, including tracking information.

Returns

I guarantee the condition of every item, including books, prints and ephemera, as described on my website. If you are dissatisfied with your purchase (Incorrect Item/Not as Described/Damaged) or if the order hasn't arrived, you're eligible for a refund within ten days after the estimated delivery date. In any case you must notify me in advance and await my reply before shipping back to me. When I accept return of an item that is an incorrect item, or not as described, or damaged, or lost in transit, I will refund the purchase amount in full as well as your original shipping cost. Inasmuch as I am no longer officially in business and am selling off remaining inventory as a private party, if you've changed your mind about an item that you've ordered I will not accept the return of an item due to buyer remorse.

 


P. O. Box 1376, Pacifica, CA 94044

Telephone: 650-557-5575

www.bookcarrel.com

Questions, comments or suggestions, please write to:

marc@bookcarrel.com


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